Zoho Mail: practical questions
Understand the configuration and responsibilities before requesting an order.
Can we keep our domain name?
Yes, when the authorised business can verify the domain and make the required DNS changes. Review existing mail sources before changing routing.
Are migration and admin support included?
The quotation separates the subscription from onboarding, migration and ongoing administrator work. Request the tasks you need and confirm their scope.
Are all Zoho editions priced here?
Licence rates and terms are confirmed in a quotation. Tell us the intended edition, users and commitment so the equivalent commercial offer can be reviewed.
How is this service priced?
The quotation identifies resources or subscriptions, selected operating work, taxes, licences and commercial commitments. Consulting and provider consumption charges are reviewed separately.
What should I send with an enquiry?
Describe the application or provider, current setup, users, data size and intended change. Avoid passwords, private keys and confidential business records.
Are backups or recovery included?
Confirm protected data, frequency, retention, storage location and restore responsibilities separately. Provider retention features do not automatically establish an independent backup arrangement.
How are support and management defined?
The approved scope lists tasks, channels, escalation and maintenance responsibilities. Any support hours or response commitments must be agreed for the service.
Can the configuration or subscription change later?
Changes depend on availability, software and commercial commitments. Review potential interruption, data, licences and costs before approving a resource or subscription change.